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Terms & Conditions

  • 1. Bariatric Services AS, registration number 12190939, activity address at Kaluri tee 5a, Haabneeme, Estonia, hereinafter referred to as the “Bariatric Services”, is the partner of the region’s largest hospital – The North Estonia Medical Center.
  • 2.  Bariatric operations are performed in the North Estonia Medical Center (Sütiste tee 19, Tallinn) and plastic surgeries in the private hospital Fertiltias (Kaluri tee 5a, Haabneeme, Estonia)
  • 3. Bariatric Services, will make its best efforts to respond to every enquiry by all persons interested in its services (hereinafter referred to as the “Customer”) at the earliest moment possible. Communication with the Customer(s) will take place primarily through email or telephone and documentation shall be provided by email.
  • 4. Prior to booking the surgery, Bariatric Services will request the Customers to complete the standardized medical questionnaire (hereinafter referred to as the “Questionnaire”), photos of the body region under consideration in case of plastic surgery and other information necessary to consider the Customer’s requested surgery.
  • 5. The Customer must complete the Questionnaire and provide other requested information accurately and completely. The Customer acknowledges that failure to do so may result in the inability to undertake the surgery. Bariatric Services is not responsible for any loss or damage arising from the Customer’s failure to complete the Questionnaire and provide other information accurately and completely.
  • 6. The Customer acknowledges that Bariatric Services will be handling the medical data of the Customer, which may be covered by various medical confidentiality provisions, and authorizes Bariatric Services to handle this data. Bariatric Service will treat any information submitted by the Customer in the strictest confidence.
  • 7. After analyzing the medical data submitted by Customer, Bariatric Services provides the Customer with the surgeons opinion whether the requested surgery is indicated or not and if the Customers health status is acceptable for surgery.
  • 8. Bariatric Services and Customer will agree the date for surgery based on availability at the Hospital.
  • 9. Bariatric Services will provide the Customer with preoperative tips and descriptions of the relevant surgery, including cautions and considerations, which the Customer is obliged to have read and understood prior to any surgery.
  • 10. Bariatric Services sends to the Customer confirmation Invoice with the determined surgery date and request for pre-payment, which is payable according to the terms specified in the proposal.
  • 11. Any unexpected treatment costs in the Hospital will not incur additional costs for Customer.
  • 12. The Customer accepts the proposal by e-mail or by payment of the deposit. Acceptance of the proposal signifies the Customer having read and accepted these terms and conditions.
  • 13. If, in case of circumstances beyond their reasonable control, Bariatric Services has to cancel or significantly change a booking, Bariatric Services will offer the Customer alternative arrangements or refund the payment to the Customer.
  • 14. In the event the Customer wishes to change the booking after issuance of the confirmation by Bariatric Service, the Customer must notify Bariatric Services by e-mail of the desired change. Bariatric Services will make its best efforts to process the requested changes.
  • 15. In the event that Customer applies to cancel the booking, Customer is obliged to notify Bariatric Services by e-mail. The cancellation may result in cancellation fee, depending on the time of the cancellation. The cancellation fee will be deducted from the payment collected upon making the reservation and the balance of the payment will be returned to the Customer within 7 working days after the cancellation.
  • 16. After surgery Customer will receive all the necessary documentation about the operation in English, along with instructions and recommendations for what is to come: changes in diet, supplemental vitamin therapy and post-op follow-up. Future consultations and medical checks may be carried out by dieticians and medical staff back home, but if desired, Bariatric Services offers the option of telephone or e-mail support.